Restoring Trust and Strengthening Standards After a Site Incident
Overview
A small construction company reached out to FM Partnership after an urgent concern was raised by their client. One of their operatives had been asked to leave site—along with the entire crew—after being reported to smell of cannabis and alcohol. The contractor’s client was understandably alarmed and demanded immediate action.
The director contacted Joe at FM Partnership, clearly distressed and worried about the implications for their reputation, professionalism, and ongoing work.
What followed was a rapid, structured response that not only resolved the incident but ultimately strengthened trust, improved internal policies, and protected valuable business relationships.
The Challenge
A site operative admitted he had been out celebrating good news the night before. Although he was not under the influence while at work, he had not gone home to shower or change, which created a strong and inappropriate smell. The client interpreted this as possible drug or alcohol use on the job and reacted immediately.
The construction company needed:
- Fast, clear guidance
- A structured response that demonstrated responsibility
- Reassurance for their client
- Updated procedures to prevent recurrence
FM Partnership’s Response
FM Partnership acted within minutes of the initial call, offering a calm, thorough, and professional action plan.
1. Immediate On-Site Risk Management
- The operative was instructed to return to the company office.
- He was placed under direct supervision of the company director to ensure safety and compliance for the remainder of the day.
2. Policy & Documentation Update
FM Partnership quickly:
- Updated the Drug & Alcohol Policy
- Revised the Toolbox Talk on drugs, alcohol, and workplace conduct
- Distributed a clear written memo reinforcing:
- The effects of drugs and alcohol
- Professional standards
- How perceptions can impact trust and reputation
- Ensured all operatives read and signed the updated documents
3. Client Reassurance & Professional Mediation
FM Partnership contacted the end client directly, providing:
- A full explanation of the situation
- Clear evidence of corrective actions
- An offer to conduct drug and alcohol testing for the entire crew and share results to ensure transparency
The client appreciated the proactive approach and concluded that testing was unnecessary. The construction team was fully reinstated on site the same day.
Outcome
- The construction company’s name and reputation were protected
- Trust with their client was restored
- Policies and workforce awareness were strengthened
- The incident was resolved quickly, professionally, and with complete transparency
- The client expressed their gratitude for FM Partnership’s speed, thoroughness, and reassuring communication